Jira

Fairwinds Insights can connect to Jira in order to create Jira tickets from Action Items.

Installation

We recommend creating a "robot account" to connect to your Insights organization and granting this user the ability to create tickets on all of your Jira projects. The linked account will show as the creator of any tickets created via Insights

1. Visit your organization's Settings > Integration page
2. Hover over Jira and click Add Integration
3. Once you have connected Jira to Insights, you can create tickets for Action Items manually or automatically using Automation Rules

Jira Tickets and Action Items

If an Action Item that is associated with a Jira ticket is marked as Resolved or Fixed, the Jira ticket will automatically close.